Qantas T&Cs

Terms & Conditions of offer to earn Qantas Points for new residential loans

About the Offer

1. La Trobe Financial has partnered with Qantas to provide Eligible Borrowers with the opportunity to earn Qantas Points on any Eligible Residential Loan, subject to and in accordance with these Terms.
2. These Terms govern the eligibility requirements for earning and being credited with Qantas Points. Eligible Borrower(s) accept these Terms each time they apply for an Eligible Residential Loan.

Who is eligible to earn Qantas Points?

3. An Eligible Borrower is an individual who is a resident in Australia and who is a Qantas Frequent Flyer Member and who:
   • is approved for an Eligible Residential Loan; or
   • is a Nominated Borrower and the Nominating Account Holder is approved for an Eligible Residential Loan.
4. Eligible Borrowers must be a Qantas Frequent Flyer Member to earn, be credited and redeem Qantas Points.
5. Eligible Borrowers who are not a Qantas Frequent Flyer Member must enrol in the Qantas Frequent Flyer Program if they wish to earn Qantas Points on Eligible Residential Loans, for which a joining fee administered by Qantas, may apply. Eligible Borrowers can apply to join the Qantas Frequent Flyer Program, and apply to have all joining fees waived, by completing the La Trobe Financial and Qantas Complimentary Membership Form.
6. Membership, and the earning and redemption of Qantas Points, are subject to the Qantas Frequent Flyer Program Terms and Conditions. Please refer to Qantas.com/terms or call the Qantas Frequent Flyer Service Centre or 13 11 31 to obtain a copy.
7. To be eligible to receive Qantas Points on an Eligible Residential Loan, Eligible Borrowers:
   • must inform La Trobe Financial of their Qantas Frequent Flyer Program membership number and the name associated with that membership, at the time of making an Eligible Residential Loan application, and prior to formal approval of their application; or
   • must:
     • at the time of submitting their application for an Eligible Residential Loan apply to join the Qantas Frequent Flyer Program by completing the application form found at com/freejoinlatrobefinancial; and
     • be determined by Qantas to be eligible for membership of the Qantas Frequent Flyer Program, and inform La Trobe Financial of their Qantas Frequent Flyer Program membership number, and the name associated with that membership, prior to formal approval of their application for an Eligible Residential Loan; and
   • must, prior to formal approval of their application, provide evidence:
     • of their Qantas Frequent Flyer Program membership, including a physical or digital copy of their Qantas Frequent Flyer Program card, displaying the card number and associated name; and
     • that the name associated with their Qantas Frequent Flyer Program card number matches the name used on the Eligible Residential Loan application.

8. In the event that there are multiple Eligible Borrowers applying for an Eligible Residential Loan, on the written instruction of all Eligible Borrowers or the Nominating Account Holder (as applicable), La Trobe Financial will apply Qantas Points earned on the Eligible Residential Loan to one Eligible Borrower only as nominated on the Application Form. For the avoidance of doubt, La Trobe Financial will not consider any request to apportion any Qantas Points earned on an Eligible Residential Loan between Eligible Borrowers.
9. An instruction given by the Eligible Borrower(s) or Nominating Account Holder (as applicable) at paragraph 8 will apply for all future Qantas Points earned on the Eligible Residential Loan, unless the Eligible Borrower(s) or Nominating Account Holder (as applicable) notify La Trobe Financial in writing. Any change of instruction provided to La Trobe Financial in accordance with this paragraph 9 will apply to future Qantas Points earned on the Eligible Residential Loan at the discretion of La Trobe Financial acting reasonably.

Who is NOT eligible to earn Qantas Points?

10. Despite anything else contained in these Terms, an Eligible Borrower is NOT eligible to receive Qantas Points if the Eligible Borrower or Nominating Account Holder are receiving other promotional benefits in connection with the Eligible Residential Loan.

What is an Eligible Residential Loan?

11. An Eligible Residential Loan
    • means any one of the following loan products offered by La Trobe Financial from time to time after the Commencement Date:
      • Residential Full Doc;
      • Residential Lite Doc®;
      • Everyday Heroes™; or
      • Residential Rural;
    • has an initial loan Drawdown Amount of $100,000 or more, and where an Eligible Borrower has settled an Eligible Residential Loan prior to 15 February 2024, up to a maximum of $2,500,000;
    • has a notional contractual loan term of five (5) years or more;
    • is obtained for the purpose of purchasing a property, refinancing a loan from another financial institution to La Trobe Financial, and / or obtaining an equity release;
    • is NOT obtained for any of the following purposes (or similar):
      • the renewal of an existing residential loan financed by La Trobe Financial;
      • renewal and increase of an existing residential loan financed by La Trobe Financial;
      • renewal and decrease of an existing residential loan financed by La Trobe Financial;
      • increase of an existing loan financed by La Trobe Financial;
      • refinance of an existing loan financed by La Trobe Financial;
      • security substitution in respect of an existing loan financed by La Trobe Financial; and
    • is subject to the terms and conditions of the Loan Agreement

For the avoidance of doubt, an Eligible Residential Loan does not include Bridging Loan products.

12. For the avoidance of doubt, in the event that an otherwise Eligible Borrower has applied for an Eligible Residential Loan prior to the Commencement Date, the Eligible Borrower is not able to participate in the offer contained within these Terms in respect of that particular Eligible Residential Loan application.
13. In the event La Trobe Financial reasonably forms the view that an Eligible Borrower or Nominating Account Holder is attempting to unscrupulously or fraudulently take advantage of or abuse this offer, La Trobe Financial may:
    • report the Eligible Borrower and / or Nominating Account Holder to Qantas;
    • at its sole discretion, determine that the Eligible Borrower and / or Nominating Account Holder are no longer eligible to earn Qantas Points on any further borrowing; and
    • forfeit any Qantas Points which have accrued on an Eligible Residential Loan.
14. As outlined in the Loan Agreement the Eligible Borrower may (at any time) repay early any part of the original loan. Any such early repayment may incur additional costs. Please consult the Loan Agreement for the terms, fees and conditions
15. The interest rate offered to the Eligible Borrower in respect of an Eligible Residential Loan may differ to advertised rates, and will be set out in your Loan Agreement.

How many Qantas Points can I earn?

16. Except for promotional offers, Eligible Residential Loans will accrue a designated number of Qantas Points, as notified from time to time. Subject to these Terms, Qantas Points will only accrue on Eligible Residential Loans which have settled and the Drawdown Amount has been paid to the Borrower consistent with the loan purpose. Accrued Qantas Points have no monetary value, and cannot be converted into money, and are not transferable to any other person or entity or any other Qantas Frequent Flyer Member, except in accordance with the Qantas Frequent Flyer Terms and Conditions.
17. Eligible Borrowers who apply for, and settle, an Eligible Residential Loan between the Commencement Date and 14 February 2024, will earn on each Eligible Residential Loan:
    • Upfront: 50,000 Qantas Points and
    • Loyalty: 15,000 Qantas Points p
      • per annum, which accrues and is earned on each anniversary of the Settlement Date, annually for the first five (5) years of the Eligible Residential Loan subject to the following conditions being met:
        • the Loan Balance is at least $200,000; and
        • on each anniversary of the Settlement Date:
          1. the Eligible Residential Loan is not in arrears or default; and
          2. the Eligible Residential Loan is not the subject of hardship relief or assistance.

• • Eligible Borrowers who settle an Eligible Residential Loan on and from 15 February 2024, will earn on each Eligible Residential Loan:
    • Upfront Qantas Points: 50,000 Qantas Points; and
    • Annual Loyalty Qantas Points: 15,000 Qantas Points per annum, which accrues and is earned on each anniversary of the Settlement Date, annually for the first five (5) years of the Eligible Residential Loan subject to the following conditions being met:
      • the Loan Balance is at least $200,000; and
      • that one month before each anniversary of the Settlement Date:
        1. the Eligible Residential Loan is not in arrears or default; and
        2. the Eligible Borrower is not receiving financial hardship relief or assistance.

18. For the avoidance of doubt, in the event that an Eligible Residential Loan discharges prior to the anniversary of the Settlement Date, any Qantas Points accrued during that part-period are forfeited by the Eligible Borrower (and Nominating Account Holder where relevant).
19. Examples of Qantas Points earned on Eligible Residential Loans that settle between the Commencement Date and 14 February 2024 are as follows:

20. All fees and other costs associated with an Eligible Residential Loan are excluded from the calculation of Qantas Points earned.
21. Only whole Qantas Points will be earned on an Eligible Residential Loan.

How are Qantas Points credited to a Qantas Frequent Flyer account?

22. Following the successful settlement of an Eligible Residential Loan, La Trobe Financial will calculate, at its sole discretion and acting reasonably, the Qantas Points earned on an Eligible Residential Loan which are to be credited to the Eligible Borrower’s Qantas Frequent Flyer account (Upfront Qantas Points).
23. Upon each anniversary of the Settlement Date of the Eligible Residential Loan, La Trobe Financial will calculate, at its sole discretion and acting reasonably, the Qantas Points earned on the Eligible Residential Loan which are to be credited to the Eligible Borrower’s Qantas Frequent Flyer account (Annual Loyalty Qantas Points)
24. La Trobe Financial will provide Qantas with the Personal Information (including Qantas Frequent Flyer membership number, and the name associated with that card) of the Eligible Borrower and the Annual Loyalty Qantas Points and Upfront Qantas Points amounts for the purposes of having the Upfront Qantas Points and Annual Loyalty Qantas Points credited to Eligible Borrower’s Qantas Frequent Flyer account.
25. Subject to these Terms, the Qantas Frequent Flyer Program Terms and Conditions, and Qantas being able to verify the Personal Information of the Eligible Borrower against the Qantas database of Qantas Frequent Flyer Members:
    • Upfront Qantas Points will be credited by Qantas to an Eligible Borrower’s Qantas Frequent Flyer account and generally within 60 days of an Eligible Residential Loan settling; and
    • Annual Loyalty Qantas Points will be credited by Qantas to an Eligible Borrower’s Qantas Frequent Flyer account and generally within 60 days of each anniversary of the Settlement Date.
26. La Trobe Financial will notify Eligible Borrowers (or the Nominated Account Holders) from time to time, through correspondence or account statements, of Upfront Qantas Points and Annual Loyalty Qantas Points earned during the stated period.
27. The crediting of those Upfront Qantas Points and Annual Loyalty Qantas Points to the Eligible Borrowers Qantas Frequent Flyer account is strictly subject to these Terms, the Qantas Frequent Flyer Program Terms and Conditions, and Qantas being able to verify the Personal Information of the Eligible Borrowers against the Qantas database of Qantas Frequent Flyer Members.
28. La Trobe Financial and Qantas gives NO GUARANTEE that Upfront Qantas Points and Annual Loyalty Qantas Points will be credited to an Eligible Borrowers account within the timeframes stated in paragraph 25.
29. Eligible Borrowers will NOT receive confirmation from La Trobe Financial that Qantas Points have been credited to their Qantas Frequent Flyer Program account. Notice may be provided by Qantas through the usual Qantas Frequent Flyer Member statements issued by Qantas from time to time.

 How we will handle your Personal Information

30. The privacy of each Eligible Borrower is important to La Trobe Financial and all Personal Information will be kept securely and confidentially. All Personal Information provided by an Eligible Borrower will be used by La Trobe Financial in accordance with its Privacy Policy.
31. Eligible Borrowers acknowledge and agree that, subject to the Privacy Act 1988(Cth), La Trobe Financial may use their Personal Information for promotional and direct marketing purposes, and may provide their Personal Information to Qantas, their agents, affiliates and related companies for the purposes outlined within these Terms.

General Terms and Conditions

32. La Trobe Financial assumes no responsibility for Qantas Points credited to an Eligible Borrower’s or Nominated Account Holder’s Qantas Frequent Flyer account or the actions of Qantas in connection with the Qantas Frequent Flyer Program or otherwise.
33. La Trobe Financial assumes no responsibility for any loss or damage which is suffered (including but not limited to indirect or consequential loss) in connection with an Eligible Borrower’s participation in this offer except for any liability which cannot be excluded by law.
34. Qantas may suspend or terminate the Qantas Frequent Flyer Program at any time it deems appropriate in accordance with the Qantas Frequent Flyer Program Terms and Conditions. In such a case, La Trobe Financial will as is reasonably practicable provide prior written notice to Eligible Borrowers.
35. La Trobe Financial and Qantas reserve the right to cancel, terminate, modify or suspend this offer and the Terms. Eligible Borrowers will be notified in accordance with applicable laws on or before the day the change takes effect either in writing or by electronic means. Eligible Borrowers may not be notified of changes which are immaterial. Where La Trobe Financial is not required to give Eligible Borrowers prior notice of any change, Eligible Borrowers may be notified of that change in their next account statement.
36. This offer cannot be used in conjunction with any other advertised or promotional offer.
37. Eligible Borrowers are solely responsible for any government tax, duty or other charge imposed in respect of any Qantas Points earned.
38. La Trobe Financial’s failure to enforce a particular term or condition of these Terms does not constitute a waiver of that term or condition by it.
39. Borrowing from La Trobe Financial is subject to the terms and conditions of the Loan Agreement.
40. Qantas Points are governed by and subject to the Qantas Frequent Flyer Program Terms and Conditions.
41. Qantas Frequent Flyer Members are unable to use Qantas Points to pay for fees and charges in any way connected with their Eligible Residential Loan, and are not transferrable (other than in accordance with the Qantas Frequent Flyer Program Terms and Conditions).
42. An Eligible Borrower’s rights under these Terms are personal to the Eligible Borrower and may not be assigned or transferred without La Trobe Financial’s written consent.
43. These Terms are governed by the laws in the State of Victoria.
44. In these Terms, capitalised terms have the following meanings:
    • Commencement Date means 7 June 2021.
    • Credit Provider means Perpetual Corporate Trust Limited ACN 000 341 533 Australian Credit Licence 392673.
    • Drawdown Amount means the total loan amount drawn down as at the date of settlement of the loan.
    • Eligible Borrower has the meaning as set out in paragraph 3 of these Terms.
    • Eligible Residential Loan has the meaning set out in paragraph 11 of these Terms.
    • La Trobe Financial means La Trobe Financial Services Pty Limited ABN 30 006 479 527 and its related bodies corporate.
    • Loan Agreement means the Letter of Offer and General Terms and Conditions between La Trobe Financial, the Credit Provider and the Eligible Borrower.
    • Loan Balance means the amount outstanding to La Trobe Financial and includes principal, interest, fees, costs and charges.
    • Nominating Account Holder means the company, trust or partnership who nominated the Eligible Borrower as a Nominated Borrower.
    • Nominated Borrower means an individual who is nominated by a Nominating Account Holder to receive Qantas Points on Eligible Residential Loans. A Nominated Borrower can be:
      • company: a director, or directors, of a company borrower;
      • trust: an individual trustee or individual trustees of a trust (but not a Self-Managed Superannuation Fund); or the director or directors of a corporate trustee; or
      • partnership: a partner or the partners of a partnership.
    • Personal Information has the meaning as that term is defined in the Privacy Act 1988 (Cth).
    • Qantas means Qantas Airways Limited ABN 16 009 661 901.
    • Qantas Points means points in the Qantas Frequent Flyer Program.
    • Qantas Frequent Flyer Member or Qantas Frequent Flyer Members means a person or persons who are registered as a member or members of the Qantas Frequent Flyer Program.
    • Qantas Frequent Flyer Program means the loyalty program known as the Qantas Frequent Flyer program operated by Qantas or its related bodies corporate.
    • Personal Information has the meaning as that term is defined in the Privacy Act 1988 (Cth).
    • Settlement Date means the date the Eligible Residential Loan settled.
    • Terms means these Terms & Conditions and any replacement thereof.
45. In these Terms, unless the contrary intention appears:
    • headings are for ease of reference only and do not affect the meaning of these Terms;
    • the singular includes the plural and vice versa;
    • other grammatical forms of defined words or expressions have corresponding meanings;
    • a reference to a paragraph is a reference to a paragraph of these Terms;
    • a reference to a statute, ordinance or by-law includes regulations and other instructions under it and consolidations, amendments, re-enactments or replacements of any of them;
    • ‘including’ means ‘including without limitation’;
    • a reference to dollars, “$”, “AUD” or currency means Australian dollars; and
    • a reference to ‘person’ includes an individual, company or legal person.

 How to contact La Trobe Financial

46. If you would like further information about these Terms, need to notify La Trobe Financial of a change in your details, or are concerned that Qantas Points have not been credited to your account in accordance with these Terms, please contact our Investor Support team on 13 80 10 or by email at CustomerServices@latrobefinancial.com.au.

The Terms do not constitute financial product advice. They are not intended to influence you in making a decision in relation to a particular financial product. The information does not consider your personal circumstances.

La Trobe Financial Services Pty Limited ACN 006 479 527 Australian Credit Licence 392385.  La Trobe Financial lending criteria applies.